PERFORMANCE APPRAISAL SYSTEM AND CAPACITY BUILDING: A CASE STUDY OF BANGLADESH CIVIL SERVICES
Keywords:
PERFORMANCE APPRAISAL SYSTEM, CAPACITY BUILDINGAbstract
It is hardly recognized that the traditional civil services at all times capable enough to cope with the modern day challenges and to perform their functions efficiently and effectively. To fulfill the people’s aspiration and meeting the challenges of the 21st century capacity building of the civil services is crucial. Performance appraisal systems (PAS) are always authoritative concern of any organization while managing its human resources. Ineffective or lacking of appraisal system can bring various complications including low morale, decreased productivity and enthusiasm of employees. Therefore, introduction of PAS is indispensable for capacity building of Bangladesh civil services (BCS). The purpose of this study is to explore various aspects of PAS and to address the question of how appraisal can play its role in improving performance of BCS. For that commitments a combination of qualitative and quantitative research approach has been done. Findings of this research have shown that present evaluation system through Annual Confidential Report (ACR) is obsolete and ineffective. Exclusion of feedback, coaching, mentoring, and need based training; non-existence of performance reward and correction approach decreased motivation and development, which are the potential hindering factors of ACR. On the other hand, PAS is based on preset objectives such as annual work plan in the broader perspective of organizational strategic goals, missions and vision and it’s used for promotion along with financial incentives, reward, punishment, recognition, motivation and training for building capacity of the individuals as well as for organization that can ensure good governance.
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