TOTAL QUALITY MANAGEMENT (TQM) IN BANGLADESH: AN IMPERATIVE FOR RMG SECTOR
Keywords:TOTAL QUALITY MANAGEMENT, TQM
Total Quality Management (TQM) is a philosophy based on quality and productivity. Effective implementation of TQM in any organization requires committed leadership and motivated workforce. Leadership comes from the management while motivated workforce is the outcome of motivational Human Resource (HR) practices of that organization. TQM, which came into being in Japan in early ﬁfties as a quality concept, has now become a global phenomenon in the ﬁeld of management. But, in Bangladesh, TQM is still a popular topic for academic discussions, and organizations are still devoid of standard HR practices required for implementing TQM in the ﬁeld of real business. As such, thematic approach of this study is ‘TQM in Bangladesh’ for which ‘HR practices’ has been chosen as the key word. The study shows how different management approaches have evolved and why TQM was required in the ﬁeld of management. The aim of the study is to present an effective TQM framework for different business organizations. Special emphasis has been given on the RMG sector because this sector, at present, accounts for more than 78 percent of our export earnings and engages a huge workforce of about 3.6 million. It is found during study that prevailing HR practices including the level of compliance in the RMG sector are not satisfactory. It is also revealed that the garment workers are not satisﬁed with their present salaries, welfare, safety and beneﬁts. As a result, labor unrest has become rampant in the sector where productivity is still a critical issue. TQM approach can be considered as an effective tool for resolving this problem. For this purpose, the sector’s prevailing HR practices need to be improved for creating motivated workforce which is an imperative for effective implementation of TQM in the sector for increasing productivity, reducing cost and improving quality.
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